Do you ship internationally?
Yes, but we have special requirements for credit card payments from non-US cardholders. This includes Canada and Mexico. The Address Verification System used by US credit card processing companies is unable to verify 99% of addresses outside the US and we cannot risk sending items to unauthorized parties.
To use a non-US credit card, you must provide Proof of Identity. We must receive your Proof of Identity within 20 days of your order date or your order will be canceled.
International customers who cannot or will not supply this information are advised to pay via Money Order.
There is an additional delay and expense for shipping these items out of country as the warehouse does not ship internationally. This means the items have to be shipped to our facility first and then re-shipped to you.
How do I supply proof of identity for an international credit card order?
After placing your order through our online shopping cart, please email, fax or mail a copy of your:credit card (front and back), state-issued ID, Driver's License or Passport, and your signature in order to prove that you are the cardholder and have authority to make the purchase. Please also include your order number. Email it via the Contact Us form.For fax number, please email us using the Contact Us button located in the lower left menu.
We must receive your Proof of Identity within 20 days of your order date or your order will be cancelled.
Why haven't I received an email about my order?
Due to increased spam filtering, some of our customers report that they do not receive order confirmation or status-change emails. These are automatically generated by the site, and some filters and settings interfere with receiving them. We do know that AOL customers particularly have this problem as well as many others. Please check your junk folder just in case. You can always check the status of your order and any comments pertaining to it by logging in to your account on the website.
I received a package and it wasn't all there. Where is the rest of my order?
Your order may come in several packages. In order to offer you the best selection of items, several distributors are used, and your items may arrive separately at no extra shipping charge to you. In the case of backordered items, what is available will ship immediately and the backordered item will ship when it is available. For comments regarding status of your order, please log in to your account on the website. These comments are also sent to you by email as the status of your order changes.
The status of my order says Backordered. What does this mean?
Backorders do, unfortunately, happen. Popular items sell out fast and we replace them as quickly as possible. This can take 2-3 weeks. Your item will ship when it arrives unless you email us to cancel your order. If we don't hear from you, we will ship as it arrives.
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